Carriers
Onboard new carriers through Highway, look up carrier records, and manage their contacts, drivers, vehicles, and qualifications.
By Rocco and 1 other2 authors15 articles
- How to Add a Vehicle to a CarrierHow to add a truck or trailer to a carrier record in polt.ai, and how that relates to the equipment data verified through Highway.
- How to Add a Primary Contact to a CarrierHow to add or change the primary contact on a carrier record, and how the primary contact differs from the full Contacts list.
- How to Add a Note to a CarrierHow to add internal notes to a carrier record — quick-add from the dashboard or from the Notes tab — and what kinds of notes are worth capturing.
- How to Add Contacts to a CarrierHow to add dispatchers, billing contacts, claims contacts, and other people to a carrier record, and how the Contacts tab relates to the primary contact.
- How to Add a Driver to a CarrierHow to add a driver to a carrier record in polt.ai, and why the driver's mobile number matters for the polt.ai driver app tracking invite.
- How to Review a Carrier's Shipment and Rate HistoryHow to check what a carrier has hauled for you and at what rates — useful when negotiating new business, evaluating reliability, or pricing a new lane.
- How to Sync Carrier Data from HighwayHow to manually force a refresh of a carrier's data from Highway into polt.ai, when it helps, and what to check after the sync completes.
- Understanding Carrier StatusesThe three carrier status values in polt.ai (Active, Inactive, Do not use), how they differ from Highway Assessment Results, and what triggers each change.
- Understanding Highway Shield StatusesWhat the three Highway Shield Status values mean about a carrier's onboarding state, and what action each one calls for.
- How to Navigate the Carriers DashboardAn orientation to the Carriers dashboard — where carrier records come from, the default columns, the quick-note "+" icon, and how to search, filter, and customize.
- Understanding Highway Assessment ResultsEvery Assessment Result value a carrier can have (Pass, Partial pass, Fail, Incomplete, Unknown), what each means, whether the carrier is assignable, and the most common causes of failure.
- How to Find and Review a CarrierHow to find a carrier in polt.ai and read their record — the General tab, authority requirements, every tab available, and the checklist to run before assigning a load.
- How to Review a Carrier's Insurance, Certifications, and AuthorityHow to find and verify a carrier's coverage and credentials before assigning a load — authority types, insurance policies and coverage amounts, certifications, and a go/no-go checklist.
- How to Onboard a New Carrier Through HighwayThe onboarding workflow for bringing a new carrier into polt.ai via Highway — what you need, the vetting rules to check before connecting, and troubleshooting for the most common failures.
- Carrier Compliance Cheat SheetWhat each Highway assessment outcome means and what action you can take before contacting compliance — classifications, overridable rules, required override documents, insurance rules, and hard stops.