This article walks you through finding a carrier in polt.ai and reviewing their record. Most rep workflows start here — verifying a carrier's status before assigning a load, looking up contact info, or checking past performance.
1. Find the carrier
You have two options:
From the Carriers dashboard — type the carrier's MC number, DOT number, or name into the search bar at the top
From the global search bar at the top of any polt.ai page — search by carrier name or MC
Click the carrier's row to open their record.
2. Review the General tab
The General tab opens by default and is your at-a-glance view. It shows:
Top of page:
Carrier name plus two status pills:
Status (Active / Inactive / Do not use) — see Understanding Carrier Statuses
Assessment Result (Pass / Partial pass / Fail / Incomplete / Unknown) — the vetting outcome from Highway, MCP, RMIS. See Understanding Highway Assessment Results
Summary cards:
Shipments in progress — count of active shipments with this carrier (click to view)
Shipments total — lifetime count of shipments hauled (click to view)
Team — internal rep team who owns the relationship
Sales representative — the rep on your team responsible for this carrier
General section:
Name, ID, billing address, Tax ID, MC, DOT, Operation type
Primary contact section:
The carrier's main contact (if added). To add or change, see How to Add a Primary Contact to a Carrier.
Authority section:
Common — Common Authority status (carriers of property must have this)
Contract — Contract Authority status (carriers of property must have this)
Broker — Broker Authority status (brokers of property must have this)
Authority requirements:
Carriers of property must have Common Authority and Contract Authority.
Brokers of property must have Broker Authority.
If a carrier doesn't meet the authority requirement for the work you're assigning them, do not use them — escalate to your team.
3. Use the tabs to dig deeper
The carrier record has several tabs across the top:
General — what you just read
Contacts — full list of carrier contacts (Dispatcher, Billing, Claims). See How to Add Contacts to a Carrier.
Drivers — drivers associated with this carrier. See How to Add a Driver to a Carrier.
Vehicles — equipment associated with the carrier
Insurance — active insurance policies and coverage. See How to Review a Carrier's Insurance, Certifications, and Authority.
Certifications — special carrier certifications
Shipments — every shipment this carrier has hauled
Rate history — every rate this carrier has been paid, by lane
Notes — internal team notes on the carrier
Highway — Highway external code and last sync timestamp. See How to Sync Carrier Data from Highway.
Audit logs — full event log of carrier record changes
Before assigning a load, check:
Assessment Result is Pass or Partial pass (Fail / Incomplete / Unknown means do not assign — see Understanding Highway Assessment Results)
Status is Active (not Inactive or Do not use)
The carrier has the right authority for the work
Insurance policies are current (not expired) — see the Insurance tab
Tip — when you need contact info: Check Contacts or Primary contact.
When pricing a new load for this carrier: Check the Rate history tab to see what they've been paid on similar lanes recently.