This article explains every Assessment Result value a carrier can have, what each one means, and what action to take. Assessment Result is shown next to the Status pill on the carrier record and as its own column on the Carriers dashboard.

Assessment Result is set by Highway, MCP, RMIS — our carrier vetting platforms: Highway runs continuous checks on carrier identity, insurance, authority, and operational compliance. The result feeds into polt.ai and tells you at a glance whether the carrier is cleared to haul under our authority.

If you think a carrier's Assessment Result should be different than what's showing, the fix is on the Highway side — see Onboarding a new carrier through Highway.

The carrier has cleared all of Highway's general verification checks and all of polt.ai' company-specific classification rules. Fully vetted and ready to haul.

What to do: Assignable, subject to other checks (Status is Active, insurance is current for the load, authority matches the work).

The carrier has cleared Highway's general verification but has some classification rule warnings or minor issues that didn't fully clear polt.ai' rules. Most carriers in the system fall here.

What to do: Assignable. Treat the same as Pass for normal assignment decisions.

The carrier has failed one or more Highway or polt.ai checks — typically expired insurance, an inactive authority, an out-of-service order, or another major compliance gap.

What to do: Do not assign. Determine why the carrier is failing (review the Highway profile), then either resolve the issue with the carrier or pick a different carrier. If the carrier has resolved the issue, sync carrier data from Highway to refresh the result. If you believe the Fail is wrong and want to override, submit a request to your team for review — reps cannot override Fail directly.

Highway hasn't been able to fully complete the assessment, usually because of an insurance issue (expired, insufficient, or unverifiable). The carrier needs to resolve the issue with their insurance provider before assessment can complete.

What to do: Do not assign. Treat as Fail until resolved. The carrier needs to fix the underlying issue (typically with their insurer) and Highway will re-assess.

The carrier exists in Highway but has not yet been onboarded with polt.ai through Highway. Highway hasn't run our assessment rules against them yet.

What to do: Do not assign. The carrier needs to complete onboarding with polt.ai through Highway before they're available for assignment.

See Onboarding a new carrier through Highway.

Highway's general verification (identity, insurance, authority) is a separate check from polt.ai' classification rules (company-specific requirements). A carrier can be identity-verified and insured but still fail polt.ai' rules. The three most common causes:

If you see Partial pass with these issues unresolved, the carrier may eventually move to Fail. If you see Fail and want to investigate, check each of these in the carrier's Highway profile.