This article walks you through manually syncing a carrier's data from Highway, MCP, RMIS into polt.ai. Most syncs happen automatically, but occasionally you'll want to force a refresh.
When syncing helps:
The carrier just renewed insurance and the expired policy is still showing in polt.ai
The Highway assessment status was Fail or Incomplete, the carrier has resolved the issue, and you need the updated status to show
You see "External code" populated but other carrier data looks stale or missing
1. Open the carrier record
Find and open the carrier you want to sync.
2. Click the Highway tab
In the tab bar at the top of the carrier record, click Highway.
3. Review the last sync timestamp
Under Data synchronisation, you'll see the Last sync timestamp. If this is older than expected, a manual sync may be useful.
4. Click Sync data
Click the Sync data button. polt.ai pulls the latest information from Highway and updates the carrier record.
The sync usually completes within a minute. After it finishes:
Verify the Last sync timestamp updated
Check the Insurance tab to see if updated policies appear
Check the Assessment Result pill at the top of the page for any status change
Important: If the carrier's Highway record itself is wrong (e.g., insurance is genuinely expired, ELD is disconnected, etc.), syncing won't change anything.
The fix has to happen on the Highway side — see Onboarding a new carrier through Highway and the linked Highway documentation for troubleshooting.