This article walks you through adding a driver to a carrier record in polt.ai. Drivers must be on the carrier record before you can assign them to a shipment.
Why driver records matter: When you assign a driver to a shipment, polt.ai uses the driver record to send the polt.ai driver app tracking invite SMS. The driver's mobile phone number on this record is what receives the SMS — get it right or tracking won't work.
You'll need:
The driver's full name
The driver's mobile phone number (must be a real cell phone, not a landline — required for polt.ai driver app SMS)
1. Open the carrier record
Find and open the carrier the driver works for.
2. Click the Drivers tab
In the tab bar at the top of the carrier record, click Drivers. The list of existing drivers for this carrier appears.
3. Add a new driver
Click New driver in the top-right corner of the tab. The driver form opens.
4. Fill in the driver details
Enter:
Name — the driver's full name
Phone number — the driver's mobile number (this is what polt.ai driver app uses to send the tracking invite)
Click Save when finished. The new driver appears in the Drivers list and is now available to assign to shipments under this carrier.
5. Edit or remove a driver (optional)
To edit or remove an existing driver, click the "..." menu to the right of the driver row.
Important: If you change a driver's phone number after they've already been assigned to active shipments, polt.ai driver app SMS routing on those shipments may be affected. Verify tracking is still working after any phone number change.