This article gives a quick orientation to the Carriers dashboard. The dashboard mechanics work the same as the Shipments dashboard, so this article cross-links to those for the underlying how-to.
Where carrier records come from: Carriers in polt.ai aren't created here — they're onboarded through Highway, MCP, RMIS — our carrier vetting platforms, and synced into polt.ai automatically.
See Onboarding a new carrier through Highway for that workflow.
The Carriers dashboard lists every carrier connected to polt.ai. Default columns include:
ID — polt.ai carrier ID
Name — carrier business name
Status — Active, Inactive, or Do not use. See Understanding carrier statuses.
Assessment Result — current Highway assessment outcome (Pass, Partial pass, Fail, Incomplete, or Unknown). See Understanding Highway assessment results.
Primary contact — the carrier's primary point of contact (if added)
Phone number
Address
DOT and MC numbers
Operation — Interstate or Intrastate
Source — typically GoHighway (the integration source)
The "+" icon next to each carrier ID
Click the small + icon next to a carrier's ID to add a new note to that carrier without opening the full record.
Useful when you want to flag something quickly — see Adding a note to a carrier.
Searching and filtering
Common ways reps use the dashboard:
Find a carrier by MC number or name — type into the search bar at the top
Filter by Assessment Result — find all carriers with a Pass status, or all carriers with Incomplete that need follow-up
Filter by Status — exclude Do not use carriers from your view
Filter mechanics work the same as on the Shipments dashboard.
See Searching and filtering shipments (same approach applies to carriers).
Customizing the dashboard
Same mechanics as Shipments:
From the dashboard, click into any carrier to:
Verify their Highway assessment status before assigning a load
Find a dispatcher contact or phone number
Review what loads they've hauled and at what rates
Add or update their drivers, vehicles, or contacts