This article explains every tracking status polt.ai driver app can display and what each one means. Tracking statuses tell you whether a driver is currently sharing location data.

Why this matters: if polt.ai driver app shows anything other than Accepted, In transit, At pickup, At drop-off, or Delivered, tracking is not active and your polt.ai shipment statuses won't update automatically.

You'll need to resolve the issue with the driver or fall back to manual status updates.

The tracking request has been sent to the driver, but they haven't accepted yet. They may not have downloaded the app, may not have completed acceptance, or may have ignored the SMS.

What to do: Call the driver and walk them through acceptance.

See Helping a driver accept a tracking request.

The driver has accepted the tracking request and tracking is active.

What to do: No action needed.

The driver explicitly declined the tracking request.

What to do: Call the driver to find out why they declined, resolve the concern, and re-send the request.

See Sending a tracking request to a driver.

The shipment has been dispatched and the driver is preparing for pickup.

The driver has arrived at the pickup location (geofence-detected or manually confirmed in polt.ai driver app).

The driver is moving between stops.

The driver has arrived at the delivery location.

The driver has completed delivery.

The driver actively paused tracking on their end. Tracking is temporarily off.

What to do: Call the driver and ask them to resume tracking.

The driver stopped tracking entirely on their end. More permanent than Paused.

What to do: Call the driver to find out why, then have them re-accept the load to resume.

Tracking was active but the system has lost connection to the driver's phone — typically because the driver is in a dead zone.

What to do: Wait and see if it recovers. If it doesn't, call the driver to confirm the app is still open and the phone has signal.

polt.ai driver app can't determine the current tracking state.

What to do: Call the driver to verify what's happening on their end.

If you see any of these, location data is not flowing and polt.ai statuses won't update automatically:

In all of these cases, you have two paths: resolve the issue with the driver to restart tracking, or fall back to manually adding arrival and departure times and manually updating shipment status.