đ„ Video walkthrough: watch this step on YouTube. A short recorded demo of exactly these steps.
This article walks you through changing a shipment's status manually. Most status changes you'll make as a rep are: Covered, Dispatched, and Released.
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Important: Status updates are split between you and polt.ai driver app. Reps are responsible for Covered, Dispatched, and Released. polt.ai driver app handles Picked up and Delivered automatically based on the driver's geolocation â if polt.ai driver app is enabled and the driver has installed the app.
If polt.ai driver app isn't running on a shipment (driver didn't install, integration was turned off, etc.), you'll need to update those statuses manually too.
See Sending the polt.ai driver app link to a driver and Verifying polt.ai driver app is tracking a shipment.
1. Open the shipment
Open the shipment you want to update.
2. Click the status pill
At the top of the shipment, next to the shipment ID, click the status pill (e.g., "Covered â"). A dropdown opens with available statuses.
3. Select the new status
Choose the status that matches where the load is in its lifecycle. The most common manual transitions are:
Open â Covered â happens automatically when you assign a carrier and driver
Covered â Dispatched â set when the driver has confirmed and is en route to pickup
Delivered â Released â set after uploading the POD and releasing the shipment for billing
4. Confirm the change
The status pill updates immediately. The new status is logged to the shipment's audit history.