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How to Manually Add Arrival or Departure Times in polt.ai driver app

How to manually enter arrival, loaded, departed, or unloaded times on a stop in polt.ai driver app when a geofence doesn't fire or the driver isn't tracking.

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Written by Poltai

This article walks you through manually entering arrival, loaded, departed, or unloaded times on a stop in polt.ai driver app.

When manual times sync to polt.ai. Times you enter manually in polt.ai driver app sync back to the shipment in polt.ai the same way automatic geofence events do. The polt.ai shipment status will update accordingly (e.g., entering an "Arrived at" time on the pickup stop sets the polt.ai status to At pickup).

Common situations where you'll need to enter times manually:

  • The driver isn't tracking at all (Pending, Declined, Stopped, etc.) — see Understanding polt.ai driver app tracking statuses

  • The geofence didn't fire because the driver's GPS signal was weak at the stop

  • The driver forgot to tap Confirm Pickup in the polt.ai driver app

  • You're cleaning up after a tracking issue that's now resolved

1. Open the shipment in polt.ai driver app

Either from the polt.ai driver app dashboard, or from the shipment in polt.ai:

  • From polt.ai: open the shipment, click Stops in the left-side menu, and click the polt.ai driver app logo on the right side

  • From polt.ai driver app: find the shipment on the polt.ai driver app Loads dashboard and click into it

The shipment opens on the General tab, where you'll see the list of stops on the left side of the page.

2. Find the stop you need to update

Each stop on the shipment shows its address, type (Pick-up or Drop-off), schedule, and a list of timestamp fields:

For pickup stops:

  • Arrived at

  • Loaded at

  • Departed at

For drop-off stops:

  • Arrived at

  • Unloaded at

  • Departed at

Stops with no time recorded yet show a dash (—) instead of a timestamp.

3. Click the pencil icon next to the timestamp

Hover over the timestamp field you want to update and click the pencil icon that appears.

4. Enter the date and time

Enter the actual date and time the event occurred. Be as accurate as you can — these timestamps drive polt.ai shipment status updates and may affect detention calculations.

5. Save

Save the timestamp. The new value appears on the stop, and the corresponding shipment status in polt.ai updates within a few minutes.

Important: When entering multiple timestamps for a stop, enter them in real-world order: Arrived at first, then Loaded/Unloaded at, then Departed at. Out-of-order timestamps may not sync correctly and can confuse downstream reporting.

After saving, open the shipment in polt.ai to confirm:

  • The shipment status reflects the timestamp you just added (e.g., At pickup after entering Arrived at on the pickup stop)

  • The timestamp is visible in the shipment's stop details

If the status didn't update within a few minutes, check the polt.ai driver app integration boxes in the polt.ai shipment under Integrations → Data synchronisation → polt.ai driver app. The "Retrieve shipment status from polt.ai driver app" box must be checked for sync to work.

See Sending a tracking request to a driver.

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