Help Desk & Support
How to contact support and submit specific requests through the Polt AI help desk — credit increases, contract reviews, COIs, system errors, account changes, and more.
By Poltai1 author6 articles
- What to send us when something goes wrongThe four things that let us fix an error on the first pass instead of asking you twice.
- How to request a feature, and what happens to itEvery request is logged, deduplicated, reviewed weekly, and answered — including the ones we decline.
- What P1 to P4 mean and when you will hear from usHow we grade what you report, our response times for each level, and which issues are handled outside staffed hours.
- What happens during an outageHow we tell you the platform is down, what we do while it is, and what we send afterwards.
- Getting your data out of polt.aiExporting shipments yourself, and when to raise a Data Request instead.
- How much does polt.ai cost?polt.ai plans, prices and what counts toward your monthly load volume.