How to request a feature, and what happens to it
If Polt.ai cannot do something you need, tell us. Requests are logged and reviewed on a fixed weekly cycle, and you get an answer either way.
What to include
Four questions. They are not bureaucracy — they are how a request gets ranked against everything else asked for that week.
What are you trying to get done? The outcome, not the feature. "I need to see which loads are missing a POD" tells us more than "add a column".
What do you do instead today? The workaround tells us how painful the gap actually is.
How many times a week does this hit you?
Is there a deadline or a customer driving it?
What happens after you send it
Captured. You get a ticket number in the conversation, straight away.
Deduplicated. If someone has asked for the same thing, your request is merged into theirs and you are added as a follower. You still get every update.
Triaged. Product reviews everything logged that week, on the same day each week, and sets the request to under review, planned, or declined.
Linked. Planned requests are linked to the engineering work so the status you see is the real one.
Shipped. When it is released, everyone following the request is told, with a link to the guide.
Or declined. With a written reason and the closest workaround we have.
What we will not do
We will not give you a delivery date. A date given at triage is a guess, and a guess repeated back to your own customer becomes a promise you did not make. You will get the status, and you will get told the moment it changes.
What we will not do either is go quiet. A request that is never going to be built gets told that, in writing. Silence is worse than a no.