This article explains every status an LTL quote can have in polt.ai and what triggers a status change.
How quote statuses move: quotes follow a lifecycle from request → carrier responses → rep decision → booking. Most movement is automatic based on system events; only Cancelled is fully rep-driven.
Requested
The quote request has been submitted and polt.ai is waiting for carriers to return rates.
Triggered by: Automatic when a rep submits a new quick or full quote.
What to do: Wait — rates typically come back within a few moments. The status will update automatically.
Quoted
Carrier rates have been returned and the quote is ready to review and book.
Triggered by: Automatic once at least one carrier responds with a rate.
What to do: Click See quotes to review rates and book.
Failed
The quote request itself failed — no rates were returned. This usually means the request couldn't be sent to carriers (invalid input, system error, etc.).
Triggered by: Automatic when the quote request fails.
What to do: Open the quote, click Edit request, fix any input errors, and re-submit. If the failure persists with valid input, contact your team — there may be an integration issue.
Pending booking
The rep has clicked Proceed to booking and polt.ai is communicating with the selected carrier to confirm the booking.
Triggered by: Automatic when a rep initiates booking.
What to do: Wait — the status will resolve to Booked or Booking failed automatically.
Booked
The quote has been successfully booked with the carrier and a shipment has been automatically created in polt.ai.
Triggered by: Automatic on successful booking confirmation from the carrier.
What to do: Find the new shipment on the Shipments dashboard and proceed with normal shipment workflow (rate confirmation, BOL, tracking, etc.).
Booking failed
The booking attempt failed after Proceed to booking was clicked. The shipment was not created.
Triggered by: Automatic when the carrier rejects the booking. Common causes: capacity changed since quote, customer credit insufficient, carrier API error.
What to do: Click Repeat quote to refresh rates, then try booking again. If the same carrier keeps failing, pick a different carrier rate. If credit is the issue, resolve with the customer first.
Expired
The quote validity window has passed and the rates are no longer guaranteed.
Triggered by: Automatic after the carrier-set validity window elapses (typically 24–72 hours, varies by carrier).
What to do: Click Repeat quote to re-run the quote request and get fresh rates. The original input details are preserved.
Cancelled
The rep cancelled the quote before booking.
Triggered by: Rep action.
What to do: Cancelled quotes can't be booked. To book the same lane, create a new quote.
Most quotes follow this path: Requested → Quoted → Pending booking → Booked
Off-path outcomes:
Requested → Failed — quote request itself never returned rates
Quoted → Expired — rep didn't book in time; refresh with Repeat quote
Pending booking → Booking failed — carrier rejected the booking; retry or pick another rate
Quoted → Cancelled — rep decided not to book