This article walks you through the POD upload process the driver completes in polt.ai driver app, plus how the document flows back into polt.ai. Use this when coaching a driver through delivery completion or troubleshooting why a POD didn't appear in polt.ai.
What "POD upload" actually does in polt.ai driver app: Uploading a POD via polt.ai driver app isn't just attaching a photo — it finalizes the load.
When the driver taps Report and confirms, the load is marked as completed in polt.ai driver app and the POD photos are saved to the shipment. Make sure the driver knows this isn't reversible from their end.
Walk the driver through these steps if they're unsure how to upload:
1. Open polt.ai driver app and tap Report on the current trip
The Report button finishes the load and starts the POD upload flow.
Confirm with the driver that they're at the delivery location and are done — Report is the final step.
2. Tap Continue to confirm
polt.ai driver app will ask the driver to confirm they want to finish the load. They tap Continue.
3. Tap Add Photo from Library
This opens the driver's phone photo library so they can pick the POD images.
4. Select all POD photos
The driver selects every photo that needs to be included with the delivery — signed BOL, delivery receipt, lumper receipts, damage photos, etc. They can select multiple at once.
5. Tap Save and Continue
This uploads the photos to polt.ai driver app. The driver will see a confirmation that the POD has been uploaded and saved.
What happens in polt.ai
After the driver completes the upload:
The shipment status in polt.ai updates to Delivered (if it wasn't already, via geofence)
The uploaded POD photos appear automatically in the shipment's Documents tab in polt.ai
You can then proceed to release the shipment for billing
Important: PODs uploaded through polt.ai driver app arrive in polt.ai on their own. If they don't appear in the Documents tab within a few minutes, see troubleshooting below.
Common driver problems and fixes
Problem | Likely cause | Fix |
"I don't see a Report button" | Driver hasn't started tracking, or tracking was lost | Verify driver is on an active load with tracking — see Reviewing tracking sent to a driver |
"I tapped Report by accident" | Driver confused Report with another button | Continue with the upload anyway — the load is completed and POD is needed regardless |
"My photos didn't upload" | Poor signal at delivery location | Have driver retry once they have better signal |
"I forgot to upload at delivery" | Driver completed delivery without POD | (Verify — is there a way for the driver to go back and upload after the fact, or does the rep need to upload manually in polt.ai?) |
POD doesn't appear in polt.ai Documents tab | Sync delay or failure | Wait a few minutes, then refresh. If still missing, the rep can manually upload the POD in polt.ai. See Uploading a document to a shipment. |