Find out information about where to watch a Highway training session and how to access their support resources.
Highway, MCP, and RMIS are pivotal platforms we use to onboard new carriers and monitor existing ones effectively. Highway allows us to manage critical details such as insurance, inspection reports, VIN numbers, and equipment lists. A key function of Highway is to safeguard our network by filtering through fraudulent activity, ensuring that no bad actors compromise our operations.
With Highway, you can:
Run an MC Number
Source Capacity
Cross-Reference Phone Numbers
Request an Override
Gain Insight into Common Reasons for Override Denials
Carrier Payment and Payment Terms
Transition Carriers to polt.ai
Highway Training
A full recording of Highway's 101 user training webinar is available. Request access through the polt.ai Help Desk.
Training Session Questions & Answers
Question | Answer |
How do I search Carriers in Highway? | |
What is the difference between preferred and observed lanes? | |
What is the maximum amount of carriers that can be exported? | This can be updated in the system to increase the amount of lanes. To request an increase, raise it through the polt.ai Help Desk and we will follow up with the Highway team. [Contact details available in the polt.ai Help Desk] |
When viewing Lane Certainty results, what does High/Med/Low mean? | High means the carrier is showing activity within that lane, so best practice would be to prioritize those high and medium ratings when reviewing the results. You can view a more detailed explanation in What is Lane Certainty. |
What does Incomplete mean on a carrier's assessment? | Incomplete on a carrier's assessment is usually insurance related. View the different results in Overall Result. |
Intra-Canadian and Mexican carriers — how do they onboard? | |
How do I uncover carriers that run cross-border? | |
Is there a limit to the amount of classifications we can use? | No. Common Classifications lists the most common classifications used by freight brokers. |
What does a clear physical and digital footprint mean? | There are many components that go into this including census data, location, and digital access recognition. If you are a compliance leader and want to learn more, reach out through the polt.ai Help Desk and we will connect you with the Highway team. [Contact details available in the polt.ai Help Desk] |
How does Highway know who the carrier is associated with on the Associations tab? | |
If there are no identity alerts on a carrier's profile, what additional checks should a broker make? | One of the most important things is ensuring you are working with a verified user directly, or with contacts submitted by that verified user. If you would like to talk with the team about best practices or red flags, reach out through the polt.ai Help Desk and we will arrange it. [Contact details available in the polt.ai Help Desk] |
Do identity alerts always stay on a carrier's profile? | Yes. Identity theft alerts remain on a carrier's profile to ensure the safety of all users utilizing Highway. |
What do I do if a carrier is ELD exempt? | The documents needed for an ELD exempt carrier are Title/Loan Agreement, Cab Card or Registration, and Driver's License. You can view more information in ELD Connections. |
How recent are ELD ping locations? | It depends on the ELD provider, but multiple times a day. If you have Load Lock, you can see the last pinged date and time. |
How are dispatch services recognized in Highway? | |
What is the best way to contact each department in Highway? | Get in Touch lists all of the departments' contact information. |
Disclaimer: This content is shared for educational and reference purposes only. polt.ai does not control or take responsibility for external platforms or the information they host.
Highway Connection Statuses
After reviewing a carrier's profile on Highway, click the Connect button to send the onboarding links directly to the dispatcher.
If a carrier is currently set up with another broker in Highway, it will transfer the information in less than 5 minutes, and about 2 minutes to transfer to our TMS.
Before sending the onboarding link, check the shield on their profile to see whether they are connected already:
Gray shield — carrier has not yet been verified by Highway.
Gold shield with gray check — carrier is verified by Highway but not onboarded yet.
Gold shield with gold check — carrier is verified by Highway, has completed onboarding, and is now connected.